Policies & Procedures
Change of Scope
Any changes to the project scope requested by the client that alter the initial specifications, timeline, or budget will require a new agreement or amendment to the existing contract. The designer will provide an updated proposal outlining the new scope, costs, and deadlines. Work on the revised scope will not commence until the client has approved the new terms.
Payment
A deposit of 50% is required to initiate a project and final payment is due within 2 weeks upon completion of the project. Payment via cash, bank transfers, or GTT Mobile Money (MMG+) is accepted.
Cancellation
If the designer cancels the project, the client is entitled to a full refund for any unfinished work. If the client cancels the project after it has started, the deposit made towards initiating the project will NOT be refunded.
Abandoned Projects
Projects will be regarded as ‘abandoned’ after 30 days of no response. Unless the project is already paid in full, Client reserves no rights to use the presented work. A restart fee must be paid to resume any abandoned projects.
Revisions
Deadlines
Efforts will be made to meet the agreed-upon deadlines. For on-demand work, there is a 72-hour grace period for submission. If the client requests a change that will impact the timeline, the designer the revised timeline will be discussed and the and schedule will be readjusted as needed.
Intellectual Property
Once contracted, all rights are sold, granted and transferred to the client. The designer reserves the right to include materials created under this contract on their professional portfolio.
Indemification
The client agrees to indemnify and hold the designer harmless from any and all claims, damages, and expenses, including reasonable attorneys’ fees, arising out of the client’s use of the designs.